Caresse, a Luxury Collection Resort & Spa, Bodrum

Beautiful hotel set in a amazing part of bodrum. Hotel were super helpful for arranging wife’s birthday

Amazing hotel most luxurious beautiful beach view heaven on earth. Service is top notch. Breakfast by the ocean and the sun and the staff are amazing so accommodating to everything you need. The spa is out of this world.

We were expecting a wonderful holiday in Bodrum in this beautiful hotel. Unfortunately we were disappointed from our first night as two of the rooms out of 3 rooms we had booked had their airconditioners not working properly, also the loud music added to us not having a great night. We thought, new day, we will let them know and surely they will fix the aircons to be cont… Went for breakfast slightly earlier than the rest of our party to get a table for 5, it was practically an empty restaurant, stunning views by the way, asked for a table for the 5 of us to sit together, they offered for us to sit inside, I pointed out that the outside is empty and all they have to do is to put a table next to another one. The lady suggested 4 of us can sit together and one on a separate table. I said I would literally be happy if 2 people sat together but told her nicely it is a bit ridiculous as there is space and that we are on a family holiday to be together she did eventually accommodate us. The manager was lovely, came to the tables to ask how everything was. We told him about both air-cons and he said they would look into it! We were there for a week, one of the rooms air-cons never got fixed throughout our weeks holiday at Caresse and when they went to fix one of them rubble and rubbish was left uncleared all day on the floor ( even though we had asked for it to be cleaned and left the to clean sign light on in the room) we had to get someone up from reception to show them and eventually after a day of leaving it to get done, it did get cleaned up. We got fruits, pastry and wine as an apology for the air-cons and mess but to be honest it was one day before we left and I would much rather have had my kids ( grown up ones) have a fan ( we did ask for one) or a working air-con than the gesture. They did offer a different room on the last day but to pack and unpack ( in a room that was not as nice as the previous one the last day) was pointless as we had wasted enough of our much awaited holiday time asking for things to get fixed. The Art in the hotel is stunning, lovely beach, amenities but the attention to detail ( cups and food left outside other people’s doors and not picked up) was disappointing. When we were leaving they offered a nights stay at the hotel and when we said we would rather they take something off the final bill ( drinks had at the hotel) the main manager refused to do this. I didn’t want a free nights stay as I would not be going back to the hotel again. Really very disappointed as had high hopes. Such a shame as the hotel is beautiful.

Upon arriving at 2 o’clock in the morning, I wasn’t supposed to be charged for the full day. I was lied by the employee, by telling me I cannot use Apple Pay?? I was so tired did not notice the room was used by prior attendant. The bed was not changed. I had to sleep on the leftovers sheets. Stuff was left in the room. Very unprofessional! People will lie to you in your face just to get your money and then no help whatsoever I called about my headphones was missing. Never got the answer. What happened they were on my night table……